Frequently Asked Questions
Everything you need to know about our rugged protection and mounting systems.
What makes Rokform cases different from standard phone cases?
Rokform cases feature our patented RokLock Twist-Lock system and integrated Neodymium magnets, allowing you to mount your phone to almost any metal surface or specialized mounts for bikes, motorcycles, and cars.
Will the magnets in the case damage my phone or credit cards?
No, our Neodymium magnets are specifically designed to be safe for modern smartphones, including GPS, Bluetooth, and Apple Pay. We do recommend keeping magnetic stripe credit cards away from direct contact with the magnets for extended periods.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer a warranty on your products?
Yes, we offer a 2-year warranty against manufacturer defects on all cases and mounts, and a 1-year warranty on electronic accessories to ensure your gear is always protected.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are Rokform cases compatible with wireless charging?
Most of our newer case models are designed to be compatible with wireless charging. For optimal performance, we recommend removing the center magnet if your specific model allows for it.